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A guide to letting and managing your property

Choose the support you need, from finding a tenant to managing the tenancy. Here’s what each service includes.

Full Management

For landlords who want us to find the tenant and run the let day to day, with a point of contact for both landlord and tenant. It includes everything in Tenant Find.

  • Prepare and market

    We review how the property is presented and what it needs before letting, then market it. Any work beforehand is your decision.

  • Applications and referencing

    We answer enquiries, arrange viewings and handle applications, then arrange referencing before a tenancy is offered. You decide who to let to, including whether a tenant can keep a pet.

  • Agreement and move-in

    Once an applicant is approved, we confirm the agreement and any required payments before the start date. The tenant then gets access and the information they need.

  • Deposit protection

    We confirm the deposit amount and scheme for each property before the tenant signs. The deposit is protected in line with legal requirements.

  • Rent and statements

    We collect the rent from your tenant and provide landlord statements, so you can keep track of rental income and payments.

  • Tenant communication

    Tenants come to us with day-to-day questions and tenancy matters, so you’re not their first port of call. We bring decisions to you when your input is needed.

  • Repairs and maintenance

    Tenants report repairs and issues to us. We coordinate them from the first report through to resolution.

  • End of tenancy

    When a tenancy ends, we explain the move-out steps to the tenant, including keys, inspections and how the deposit is handled.

Tenant Find

For landlords who want help finding a tenant and setting up the tenancy before managing the property themselves.

  • Prepare and market

    We discuss what your property needs before letting and market it to people looking for a home.

  • Enquiries and viewings

    We answer enquiries from prospective tenants and arrange viewings so they can see the property for themselves.

  • Applications and referencing

    We take applications and arrange referencing to help you choose a tenant. The final decision is yours.

  • Move-in paperwork

    We handle the paperwork needed to get the tenancy ready for the agreed start date.

  • Handover to you

    When the tenancy starts, you take over day-to-day management, or we continue looking after it under Full Management.

Compare the services

Compare the services
ActivityTenant FindFull Management
MarketingIncludedIncluded
Enquiries and viewingsIncludedIncluded
Applications and referencingIncludedIncluded
Move-in paperworkIncludedIncluded
Rent and statementsNot includedIncluded
Tenant communicationNot includedIncluded
Repairs and maintenanceNot includedIncluded
End of tenancyNot includedIncluded

From your first enquiry to a managed tenancy

  1. 01

    Discuss your property

    Tell us about the property. We’ll talk through the likely rent and what the property needs before we market it.

  2. 02

    Agree the service

    We explain what each service includes and costs, and agree responsibilities with you before we start.

  3. 03

    Find a tenant

    We market the property, arrange viewings and take applications. Once you’ve chosen a tenant, we prepare the tenancy for the start date.

  4. 04

    Manage or hand over

    With Full Management we run the tenancy from here. With Tenant Find you take over day-to-day management when the tenancy starts.

Ready to get started?

  • Letting your first property

    We’ll talk through your property, explain what it needs before letting and go through the service and costs.

    Discuss your first let

  • Switching from another agent

    We’ll review your current arrangements with you and explain what’s involved in transferring management.

    How switching worksHow switching works

Fees and additional costs

See our landlord fees for the cost of each service, what the management fee covers and what’s charged separately. We’ll confirm what applies to your property before you instruct us.

View landlord fees
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Let’s talk about your property

Tell us about your property and the support you need. We’ll explain the options and what happens next.

Compliance and client protection