Redress scheme
Our membership of Property Redress, and how to use it if you are unhappy with our service.
Our membership
Harlington Property Management Ltd is a member of Property Redress, a government-approved redress scheme for letting and property management agents.
- Membership number: PRS056700
- Membership started: 4 February 2026
- Membership expires: 3 February 2027
What redress means
Letting and property management agents in England must, by law, belong to a government-approved redress scheme. The scheme gives landlords, tenants and others an independent way to resolve a complaint that cannot be settled with the agent directly. Its service is free for people making a complaint.
Making a complaint
Please raise your complaint with us first, using our complaints procedure. We will acknowledge it, investigate and give you a written response.
If you remain dissatisfied after our final written response, or your complaint remains unresolved after eight weeks from your written complaint, you can ask Property Redress to consider it, subject to its rules.
Find out how to raise a complaint with Property Redress.
Contacting Property Redress
- Address: Property Redress, Limelight, 1st Floor, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH
- Telephone: 0333 321 9418
- Email: info@propertyredress.co.uk
